FAQ


General

Absolutely. The Fair Credit Reporting Act allows anyone to dispute inaccurate items on their credit reports. The FCRA (Fair Credit Reporting Act) and the FDCPA (Fair Debts Collections Practices Act) were designed to protect your rights, and initiated to hold creditors and credit agencies legally responsible for all claims they make against you. Any inaccurate, incomplete, outdated or unverifiable accounts must be removed or corrected.

Everyone's credit situation is completely different, so how long it takes for you to achieve your expected results depends on the number of derogatory credit items on your reports, your participation in getting credit reports to us, your ability to pay overdue debt, and the level of credit bureau cooperation. We will do our part by performing a comprehensive evaluation of your credit reports and creating dispute letters based on the results, usually within 48 hours from the date we receive them. Most of the wait-time after is usually spent waiting for the credit bureaus or creditors to respond.

Many of our clients have seen an increase of 100 points or more*; however, the actual amount will vary per customer. There are many factors that affect a credit score besides derogatory items. For example, the ability to pay down revolving debt, the type of credit you have, your length of credit history, even the number of inquiries on your credit file. It is especially important that no current accounts fall into a negative status.

You will receive updated credit reports from all three credit agencies within 30 to 45 days. At that time you will see what was deleted, updated or revised. Please forward these updated credit reports to us so that we can continue working on the remaining items. If the credit agency does not respond to your dispute letter, do not be alarmed, a new dispute letter will be generated when your file is reviewed by the processing center every 60 days.

The credit agencies are required by law to respond to all correspondence. It is not uncommon for credit agencies to send letters stating they want more information, or that they will not re-verify an account. These types of responses are very common and customers should not be alarmed if they receive them. You must have patience, because the credit agency’s make their money by providing credit reports to lenders, not by answering dispute letters. Customers must continue to send all correspondence they receive from the agencies to the processing center.

Absolutely, any additional information that you would like to provide will help expedite the credit restoration process. Simply write on the dispute letter any changes or additional information you may have regarding any specific account, and forward it to the processing center. The processing center will make the necessary corrections on the dispute letter and forward you a revised copy to sign and send to the credit agencies. Remember, this is a partnership.

Victims of identity theft, individuals with credit files crossed with other family members – these are the type of issues that should be addressed with specific verbiage on the dispute letters.

Victims of identity theft, individuals with credit files crossed with other family members – these are the type of issues that should be addressed with specific verbiage on the dispute letters.

Every 60 days, your file will be reviewed. Based on the documentation received from you, (credit report updates and letters from creditors) a new dispute will be generated and forwarded to you to review and sign. Along with the new dispute document, you will receive a status update report showing the progress and deletion of accounts to date. You can also access our Web site for an up-to-date account status.

Yes, you can. You can also represent yourself in a court of law, and do your own oil changes on your vehicles. There's nothing we do that you cannot do yourself when it comes to fixing your credit situation. Individuals can restore their credit on their own but this can take time and a lot of knowledge when it comes to the credit laws. We are a service company. We offer experienced, professional help at very affordable rates for your convenience and benefit.

When you notify the credit bureaus that something in your credit files isn’t correct, you have to indicate the nature of your dispute. In other words, you must indicate whether your dispute relates to the "ownership" of an account or if it involves the "account information" or "status" of an account.

For example, if you find a certain account listed on your credit report that doesn’t belong to you, you would dispute the ownership of such an account for one of the following reasons:

  • This account does not belong to me.
  • I have no knowledge of this account.
  • This is not my account; it belongs to a relative or another person with same/similar name.

If you would like the credit bureaus to correct the "Account Information" or "Status" of something in your credit reports, you would indicate one of the following reasons:

  • My account balance is incorrect.
  • I have never paid late.
  • I have paid this account in full.
  • Too old to be on file, please remove.

There may be slight differences in how these phrases can be worded bureaus word these phrases, but universally, these are the types of statements that are required by Equifax, Experian and TransUnion to begin an investigation on an account in your credit file.